The ITIL® Service Management Foundation Certificate is a 3 day course which introduces the concept of IT Service Management (ITSM) and gives a framework for identifying and inter-relating the various activities involved in developing, delivering, measuring, and improving IT services to the user communities.

The origins of the course can be found in what is known as the Information Technology Infrastructure Library (ITIL), a set of documents describing best practices in a number of IT service areas.

The first level of certification is known as ITIL Foundation Certification, the purpose of which is to establish that an individual has a solid understanding of ITIL. This course, combined with additional experience, contributes to the students’ capacity to successfully pass the ITIL Foundation Certification.

This course is presented on behalf of UGCS Ltd by The Grey Matters Education Ltd who is an Information Systems Exam Board (ISEB) Accredited Training Organisation (ATO).