UGCS Ltd's ITIL provision is presented by The Grey Matters Education Ltd who are an Information Systems Exam Board (ISEB) Accredited Training Organisation (ATO).

Founded in 1996 as a specialist ITIL® Recruitment Agency, Grey Matters are a provider of comprehensive ITIL® solutions to multi-national Blue Chip companies. They have maintained a focus on the niche area of ITIL® so that their in-depth knowledge and understanding ensures the provision of a high quality service to wide ranging organisations.

All courses cover the syllabus, in terms of theory, processes and measures as defined in the ITIL®/Service Management books but also provide enjoyment and satisfaction for the attendee. The tutors, several of whom are accredited ITIL® examiners, all bring ‘real-life’ experiences and examples to the course.