ITIL® is essentially a series of documents that are used to aid the implementation of a lifecycle framework for IT Service Management. This customisable framework defines how Service Management is applied within an organisation. It also aligned with the international standard, ISO 20000.

Who should attend?

• Those working in IT service management who may be new to the role or may already have experience in this function
• IT service providers
• IT directors and managers
• Chief Information Officers (CIO's)
• Business managers
• Service management consultants
• Any other organisation that depends on IT services